We do not offer refunds for delivered products. A product can be replaced only if it arrives damaged, leaking, defective or is the wrong item.
- Damaged, leaking or wrong items: contact us on WhatsApp within 48 hours of delivery, with photos or a short video of the package and product.
- Other manufacturing defects: contact us within 7 days of delivery.
A replacement cannot be accepted if:
- The product is returned without its original packaging, labels or freebies, or the original packaging has been damaged by the customer
- The product is damaged due to misuse
- The product has been used or altered
- The request is made after the time limits above
How do I cancel an order?
You can cancel an order before it is dispatched. Log in to your account and go to My Account → Orders, or message us on WhatsApp at +971 55 566 8093 or email contact@allusuae.com with your order number.
How do I initiate a return for replacement?
Message us on WhatsApp at +971 55 566 8093 or email contact@allusuae.com with your order number and photos of the product. Once we verify the issue, we will arrange a pick-up and send the replacement after the product is received back and checked.
How long does the return process take?
Pick-up is usually arranged within 5–7 working days of your request. Please keep the product ready in its packaging; our courier partner will contact you before collection.
Do I have an option to replace a product?
Yes, currently you can only get a replacement for a defective or damaged product.
Are there any cancellation charges?
There is no cancellation charge before your order is dispatched. If the order has already been dispatched, the courier charge may be deducted or charged.
Cancellations and order changes
1. You can request a cancellation if delivery is delayed well beyond the estimated time in our Shipping Policy, or if the product arrives damaged.
2. To change your delivery address or details, message us on WhatsApp as soon as possible, before the order is dispatched. We cannot change details after dispatch and are not responsible for incorrect information entered at checkout.
3. Orders cannot be cancelled after they are dispatched.
